The KGC Group Airport & Cruise Transfer Cancellation Policy.
(These conditions also cover Flying Purple Pig Tours bookings)
- Any Cancellations with less than 48 hours to go before ride time, must be made by telephone only, in UK office hours. (Gmt London Time)
- Cancellations can be made up to 48 hours prior to your premier transfer, and receive a refund on transfer cost, minus a £5 admin fee.
- Within 48 hours of your premier transfer, all reservations are presumed final and will be refunded in line with refund schedule below.
- Please note: Failure to call & physically speak to someone, and us having supplied a driver because of this failure,
will result in the full fare being chargeable.
- In all cases, a one off admin fee of £5 is included in your fare and this is not refunded upon a cancellation**
any client fail to appear, without any notice, we reserve the right to add any reasonable waiting time & car park fees on top of the fare paid.
- Within 48 hours all reservations are presumed final and cannot be refunded
- This cancellation policy is part of KGC Group terms and conditions.
- Details and tariffs correct as of publication of this page and until superseded.
- We reserve the right to amend or replace our terms and conditions without prior notice.
- All Terms & Conditions are subject to the laws of England & Wales only, and services are only offered within the UK.
- When you book through or with us, you agree to our terms and conditions.
- We are not subject to the laws of clients homelands and cannot be bound by them.
Please remember terms & conditions, as well as regulations and laws in your country may be different to the UK, Europe, England and Wales.
Our terms exceed mandatory guidelines and we believe are fairer to our clients than many other companies are to theirs in Europe and worldwide.
- Please ensure you read and understand our terms and conditions. They are legally binding in the UK and Europe.
- When bookings are paid by credit or debit cards...
- In case of a cancellation we will refund your credit or debit card for the appropriate amount
- excluding the booking fee of £5.00.
- If you cancel between
48 hours and 2 hours the cost will be as per
the above table.
- If the reservation is
confirmed, but you wish to cancel at least 48 hours prior to the ride time then
only £5 Booking Fee will be chargeable.
- Any balance will be credited to your credit card within 7 working days. (and be subject
to your credit card providers terms).
... "What if my flight is delayed?"
- YOU DO NOT NEED TO CANCEL YOUR RIDE IF YOU FLIGHT IS DELAYED.
We check all flights and adjust accordingly. Please call the emergency number provided to confirm your new arrival time.
- WE MAY BE ABLE TO RE-SCHEDULE YOUR RIDE FOR FREE IF YOUR FLIGHT IS CANCELLED BY YOUR AIRLINE.
Again we will know if your flight is cancelled! Please call the emergency number provided to confirm your new flight and arrival time.
- However... IF YOU MISS YOUR FLIGHT, WE WILL ATTEMPT TO RE-SCHDULE FOR YOU. WE WILL CHARGE A FEE OF NO LESS THAN 25% OF YOUR FARE FOR THIS.
Should you not inform us before we have dispatched a driver for you, and he has entered the airport, a higher call-out fee will apply to cover car parking and waiting charges.
The cancellation charges of cruise
& airport transfers are as follows...
(The time given below is in relevance to your premier ride time)
Booked Journey Time)
|...48 hours Before
||£5 admin fee.
48 and 12 hours
of Full Fare Payable plus £5 admin fee.
12 and 6 hours
of Full Fare Payable
plus £5 admin fee.
|...Between 6 and 2 hours
||75% of Full Fare Payable plus £5 admin fee.
than 2 hours
of Full Fare Payable including admin fee..
Show (With no
of the Fare +£10 Waiting & Car Park Charges
Important! Cancel your
ride prior to 48 hours to avoid above cancellation charges.
Cancellations under 48 hours (prior to premier ride time) must be made by Telephone only.*.
Telephone us on 0208 275 7999 or 0207 118 7999
From USA/Canada dial direct on 011 44 207 118 7999
From rest of the world telephone us on +44 207 118 7999
or use the emergency telephone number provided when you booked.
*If you can't make a telephone call, as a last resort text us on +44 7967 885 221 with name and journey details.
**unless refund is due to our error or mistake).
As we are also
a portal for a variety of travel goods and services in London, cancellation
policies vary from one product to another depending on the cancellation policies
of that particular vendor.
We are not responsible for third party transactions made from this website and you need to contact the vendor concerned regarding cancellations.
above schedule describes the actual cancellation policy for Airport &
Cruiseport Transfers provided by us only:
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