London Airport Connections HOME PAGE
Heathrow Airport Taxi
Your Questions and Answers
0207 118 7999 - LondonAirConnections.com is part of the KGC Group
Operator License 891
Providing Transfers since 1998
Luton Airport Taxi Tilbury Port Taxi

Questions & Answers.

"What type of vehicles do you use and are they air conditioned?"
All London Air Connections vehicles are of Premium Executive Standard, have air-conditioning and are First Class. Vehicles include Executive Saloon Cars (Sedans), Larger Estate Cars with more luggage capacity, and also have a choice of small or large Executive 5 or 6 passenger Minivans (MPV's). All vehicles are fully licensed by the London Public Carriage Office and they are tested twice yearly for safety by the Ministry of Transport - that's twice as safe as a London Black Taxi Cab! We use Mercedes, VW, Audi and other premium car manufacturers. We can also arrange Rolls Royce, Bentleys and other elite vehicles for that special occassion.
FOR MORE DETAILS ON VEHICLE TYPES - CLICK HERE

"At the airport, where will we meet our driver?"
In most cases we meet at the Airport Information Desk in the Arrivals Hall with a sign with your family name on it.
We provide an emergency telephone number should you fail to spot him - we have a 100% reliability record on our drivers being at the airport!
FOR MORE DETAILS ON MEETING POINTS - CLICK HERE

"At the Airport, how will your driver know when to meet us? "
London Air Connections check incoming flights and will know if you are delayed. Our driver enters the airport arrivals 20-25 minutes after you actually land.
We would appreciate a telephone call to our emergency number (given on your confirmation) if you think you may be delayed longer than 1 hour by customs.
London Air Connections drivers are instructed to wait for an hour and a half from actual landing without having had contact with their passengers. We always try to contact the passengers, but if no contact is made, they may leave the airport after this time period without you.

"What happens with delays or early landings?"
We track all flights, and are in constant touch with the airports and adjust our drivers according to actual landing times and customs delays. Drivers generally come into the airport 20-25 minutes after you have actually landed. If you land extremely early we can not always adjust your driver to be early because of prior commitments, but they will always meet you at the scheduled time in this case. We allocate drivers more than enough time for each booking so your driver should never be later than the scheduled arrival time (plus customs time).
Also, we will even re-schedule your pickup, free of charge, if you miss your flight, provided you let us know on our Emergency Number (given on booking) at least one(1) hour before your booked schedule arrival time.

"As regards to scheduling a pickup time with you at the airport, should I have add one hour from the actual time of arrival of the plane to allow for baggage and customs?"
No, this is not necessary and can be cause mistakes! Definitely do not add any time, just give us your scheduled arrival time and your flight number. If you add time we may take this as your arrival time and automatically add customs times, making us late for your pickup.
If you want to arrange a later pick up so you can visit airline lounges etc at the airport when you arrive, this can be arranged with us by email after you have booked (with scheduled landing time).

"What kind of service do you offer? and why are your prices cheaper than most chauffeur and executive car services?"
London Air Connections only offers Airport & Cruiseport Transfer Services*, so we can concentrate on making sure we are able to perform at 100% at all times. London Air Connections aim is to fill the gap in the market between Cheap Back street Minicab Companies pretending to be 'Airport Transfer Specialists' online and Expensive 'Chauffeur' Drive Companies. London Air Connections complete each journey, from start to finish, with no hassle or stress to our clients - that's why we are "London's favourite family-run online airport transfer & tour shuttle service!"
*We do also offer 'en-route transfers & site-seeing tours' and ''private photo tours' for our guests.

WHY USE US? CLICK HERE

"Is price quoted the price I'll pay, or are there hidden extra's once we start the ride?"
Once you have booked with London Air Connections your fare is guaranteed. The price you are quoted is the price you will pay, we also confirm this in writing in your confirmation email. This is provided no journey details are changed once booking is made or deviations are made once in the car.
Please note that gratuities are not included, 10-15% is normal, but is not obligatory.

"Are there charges for parking at Heathrow or waiting and any other thing over and above the fare itself?”.
No, we are the only transfer firm in London that has all-inclusive fares. All fares quoted are the price you will pay. We do have a fares fair policy, which basically prohibits clients from going shopping or eating before meeting their driver (it happens!!). As long as you go as quickly as possible from aircraft to your meeting point, via customs & baggage claim, you will not be charged any more than the quoted fare, regardless of customs lines. If you want to arrange a later pick up so you can visit airline lounges etc at the airport when you arrive, this can be arranged with us by email after you have booked (with scheduled landing time).

"What does your fare include? "
London Air Connections fares are all inclusive, and are per vehicle, not per person. This can work out extremely good value for money, especially if you have more than one passenger in your party.
Your fare includes...

"Do you accept credit-cards online?"
London Air Connections accept credit cards online as standard and have a secure SSL encrypted booking forms to do this safely. If you still do not feel safe about paying online you can request payment by "ring-back credit card" on the booking form, and after entering your time-zone, our operators will ring you for you details during the next daytime in your area.

"Can we still use your 'Trust Policy'?" ("Can we pay cash to the driver?")
In the past London Air Connections used to accept "cash to driver" bookings from all clients - but our 'trust policy' was abused by many people, and some of our competitors started to book bogus journeys on our website. This left some of our drivers at the airport with no passengers and no fare! Unfortunately, we can no longer bear the cost of this.
(We are still offering our "Trust Policy" or "Cash to driver" to UK residents under certain conditions, as we can trace them easily if they default on our 'Trust' agreement).
This said, London Air Connections are still are a family run business with genuine family values, and as you trust us to be at the airport for you, in return we are willing to trust you under certain conditions. If you really need, or want, to pay cash to your driver directly, or if you don't have a credit card - you may call us and our operator will tell you how to proceed with your booking - PLEASE DO NOT WITHHOLD YOUR TELEPHONE NUMBER WHEN YOU CALL US FOR THIS!

"Can I change money at the airport I'm landing at?"
Yes, but one of the great advantages of paying by credit card is that you do not have to do this when travelling with us. ATM's (cash machines) and Travelex Exchanges are available at all airports..
Note: Check your credit card exchange rate - it may be better using an ATM than changing your cash to UK currency! ATM's are widely available throughout London.
Remember your PIN for your card, you will need this in London - but do not write it down or give or show it to anyone else!

What currency do you accept?
London Air Connections prices are shown in UK Sterling (Pounds). The UK uses £'s (pounds) UK Sterling, not Euro's. You can tip in foreign currency, as this is fairly normal (in London only!) but all bookings and business is conducted in £UK Sterling. All booking made online are to be prepaid for by credit card at the time of booking - this is charged in £'s (pounds) UK Sterling, but will automatically be converted by your credit card company based on the rate of exchange on the day of the charge going through to your card issuer.
* UK Residents: UK clients may opt to pay by cash to driver, but this is only available if the passenger has a UK mobile telephone with them for their journey, and we are given a genuine full UK residential address and landline telephone number.

Why do you offer a discount for online booking, and then show a telephone number for booking, on the your website?
Simply costs. London Air Connections offer an online discount because this system is faster and takes less human input - saving us (and you) money, so we encourage you to use our secure online booking system!

Can I ring you and book a journey?
Yes, our London Air Connections office is open between 9am and 7pm (5pm on weekends) and you can just ring and book. We have a limited amount of telephone lines and sometimes get very busy, so we encourage you to use our secure online booking forms for speed and to save you the cost of a call, especially the cost of an international call.

It's faster and easier to book online. Go make a cup of tea, bring it to the computer and take your time filling in the form - it takes about 10minutes, is completely safe and saves you money!

FURTHER QUESTIONS MAY BE ANSWERED ON OUR SERVICES PAGE. CLICK HERE
FOR MORE DETAILS ON WHERE TO MEET YOUR DRIVER CLICK HERE
FOR OUR TERMS & CONDITIONS CLICK HERE
WHY USE US?
CLICK HERE

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